Frequently Asked Questions About AzureMate and ShopMate Softhard Solutions

Questions Asked About YouMe, AzureMate, ShopMateWeb and ShopMate Software

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Welcome to Frequently Asked Questions about Softhard Solutions YouMe, AzureMate and ShopMate operations. You may have more questions than there are here. If you do not find the answer to your question here, you can also look for some answers in our YouMe, AzureMate and ShopMate Forum Page.

If your question is about Softhard Solutions AzureMate or ShopMate operations, although we know AzureMate and ShopMate are easy to operate, some operations may be less obvious. You may find more answers on the AzureMate Page or ShopMate Page.

The questions are answered below. Please check out the answered questions, click on the Heading of desired question to reveal its answered information in full:

People frequently ask these questions

Can I purchase ShopMate outright instead of subscription, what is the difference?

You may purchase ShopMate outright. If you purchase ShopMate outright and wish to network ShopMate (more than one user working on one database at the same time) after, you must purchase network user licence(s) for each additional user. ShopMate comes with one network user.

When subscribed to ShopMate you can have unlimited number of users connected to one database at the same time. We have great price specials all the time so, please, check with us.

Please note that all updates and any new versions of ShopMate are available free of any charge to all owners of ShopMate, subscribed to or outright purchased.

Why do we have to download ShopMate to update, can't the updates be done automatically?

If you downloaded the zipped file from our website, unzipped it and ran the installation of ShopMate from the result, then it was the Windows Installer Installation of ShopMate. If you ran the installation from our website without downloading anything first, then it was the Internet Installation of ShopMate.

Windows Installer Installation (DEPRICATED NOW).
This download was the packaged, major distribution software CD disc, the image of which was meant to be burned to your own memory stick, CD or DVD for better archiving, after you unzipped the download to anywhere on your machine or network. You could run the installation from where ever you unzipped the file to by running the setup.exe executable file. You also had to do this for every ShopMate update you got. This sort of installation is not supported anymore.

Internet Installation.
The machine(s) you want to setup ShopMate on must have access to the Internet Network, then use the Internet Installation Setup of ShopMate. You will be automatically notified about any future updates, you will not loose any settings you may have set (sql server and database connection) and installation of updates and new versions is done behind the scenes, with little interaction automatically, you do not have to do anything else. See this article for more information on Internet Installation Security.

Who owns the Sql Server that was installed on my machine with the ShopMate Installation, database and the data it contains?

You own all of the accumulated data in the database. There may be some restrictions imposed by Microsoft concerning the database ownership in relation to the Sql Server. Check with Microsoft.

The Sql Server Express Edition that comes with the ShopMate installation is given to you legally, by Microsoft permission to us to distribute it and is owned by Microsoft but you have an unrestricted licence to use it.

Please read the Microsoft EULA (End User Licence Agreement) that comes with the sql server. The ShopMate program and its Sql Server Database Structure is owned by Softhard Solutions Australia, even if you purchase it outright, we give you life time permission to use ShopMate.

I live in a country that does not use dollar currency and dollar sign ($). How does ShopMate display its currency in its forms and financial statement reports?


This depends on the machine you are using. ShopMate currency display takes its setting from your International Currency Setting in your Windows Panel.

Please note that in the early stages of ShopMate development, some ShopMate forms and reports had the dollar sign ($) embedded. Since then, we think we have eliminated this sign for international use. If you find this sign in your ShopMate operations and it should not be there, please let us know about it on our Support Page.

I installed ShopMate on my machine but in the reports the Dates do not seem to display correctly. Is there anything I can do?

This depends on the machine you are using. ShopMate Dates and Currency displays take their setting from your International Setting in your Windows Panel.

Make sure that the host (ShopMate's) computer's International date template setting in your control panel is set to Australian if you live in Australia:
(displays 9-Mar-2015), if you are in Australia and it is appropriate. Set this template appropriately for your country, ShopMate uses it to display its dates to you in forms. You will find it in the
Control Panel/Regional and Language Options/Customize/Date Tab/Short date format combo .
Type in the above format (exactly, only the three Ms are in capitals), choose hyphen as the date separator and press Ok button and then again Ok button. If you do not do this, ShopMate will display its dates according to this template as default and the displayed dates may not be what you want them to be. You will find other settings that you may want to set. Just check it out.

Also make sure that any computer machine(s) on which you want to install ShopMate has its 'Computer Name' property set. To find out, on your desktop right click the 'My Computer' icon and select the 'Properties' option. On the System Properties Settings click the 'Computer Name' tab. In there you can see the Full Computer Name. If it is not there, push the 'Change...' button to set it.

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