Frequently Asked Questions About AzureMate and ShopMate Softhard Solutions

Questions Asked About YouMe, AzureMate, ShopMateWeb and ShopMate Software

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Welcome to Frequently Asked Questions about Softhard Solutions YouMe, AzureMate and ShopMate operations. You may have more questions than there are here. If you do not find the answer to your question here, you can also look for some answers in our YouMe, AzureMate and ShopMate Forum Page.

If your question is about Softhard Solutions AzureMate or ShopMate operations, although we know AzureMate and ShopMate are easy to operate, some operations may be less obvious. You may find more answers on the AzureMate Page or ShopMate Page.

The questions are answered below. Please check out the answered questions, click on the Heading of desired question to reveal its answered information in full:

People frequently ask these questions

Depending on what I am doing I may need to change my Company Trading Name. Can I change it and how?

We do make allowances for you to change your company's trading name in your ShopMate operations, if needed. Once you provide proof that you are the owner of the company and you tell us in writing by email EXACTLY what you want the new company name change to be and how it should appear and it is not a duplicate in our database, then we will send you your authorization number to type into ShopMate so that you can change the company name and database serial number right where you are, in the Main Business Administration Details Manager form. Email us to advice us of your company name change needed.

When you email us about the new company trading name change, you must be careful to spell the changed company name EXACTLY as it should be spelled with any dots or any other visible punctuation marks (e.g. SomeCompanyName Pty. Ltd.) otherwise the number we assign you to make ShopMate accept the company name change won't work.

Also, when we send you this special number over an e-mail message, you will have exactly till midnight of the day of issue to type that number into the authorization field and type your changed company name into the Company Name field. You can do this as many times as you want, with different names perhaps, but only till midnight.

If you have not typed the number and the changed name in before midnight (AEST; Australian eastern standard time) of the date you get the authorization number, it will no longer work after midnight. You will have to phone your ShopMate Reseller or e-mail us and get a new authorization number, making sure you type that number in before midnight of that date.

If I subscribe to ShopMate and then stop paying for further subscriptions, do I loose my database and the data in it?

You only loose the software access to it via ShopMate program operations. We keep the record of your Company Trading Name and your first ShopMate subscription or full purchase, indefinitely. This means that, if you are on subscriptions, you can decide when to subscribe and when not to.

For example, you are going for extended 6 month holidays etc. and nobody else is going to need ShopMate, you just close the business, plan for your payments accordingly. When you run ShopMate on any workstation, it lets you know every day a week before your subscription runs out and after it runs out by a pop-up Subscription form each time you start it and before the normal log on form.

If you stay away a longer period of time, first it is important to make sure to check to see if there are any updates for your particular ShopMate installation by running ShopMate, you are notified that there is an update and to accept it. Update your ShopMate installation accordingly.

Then, when you want to continue with your subscriptions, get the new subscription number from us via email and simply type it in and if correct, ShopMate will continue on to give you the log on form and access to your data.

I downloaded and installed ShopMate update and when I run it I get to the Sql Server and Database Connection Manager instead to my log on form. Is this normal and how come?

This happens if you used the older Windows Installer for your ShopMate Installation (you downloaded ShopMate installation files in zipped form from our website). When you update ShopMate this way, all the previous settings, including connection string, backup procedures and such are set at their default and are lost. You must set these up again. But this is not a big deal.

When you are brought to the Sql Server and Database Connector Manager form, simply go through the motions on the screen. At the database tab it is important to type in your Company Trading Name exactly as it was before (it may already be there) and test for database and finish and you will be brought to your normal login screen. Make sure you do not re-create your database, just use the test for database button to see if it already exists.

Note that this does not happen anymore since we now, from version 8 on, only support the Internet Installation of your ShopMate which uses the Microsoft ClickOnce technology and updates are done automatically, no settings are lost.

We will frequently update ShopMate Database Program and make it available to you automatically using the Internet Installation for your ShopMate update but this time, after you install an update, you will not loose any settings and continue as normal.

If I Uninstall ShopMate from my computer, do I loose the SQL Server installed by ShopMate installation, my database and the data contained within it?

Since it can be used by other applications, by design, uninstalling (or re-installing) ShopMate will not uninstall the SQL Server, even if it was originally installed by the ShopMate installation medium, so your data is safe for each ShopMate Update or Uninstallation.

If it was originally installed by the ShopMate installation medium, it is given to you legally, by Microsoft permission to us to distribute it and you can use it for many other applications outside ShopMate.

If, on the other hand, you are concerned that the Sql Server will stay on your computer(s) after you uninstall ShopMate from your machine(s) and no other applications on your machine(s) or elsewhere use it, just simply go to your Windows Panel then to Add Remove Programs and remove it from your machine there same way as you uninstall ShopMate.

Note that when you uninstall Sql Server, it is removed from your machine but your ShopMate Database is not removed. You must navigate to the sql server \Data folder (which is left behind) and remove it there together with the remnants of sql server folders.

Will the Microsoft Windows Update method service my SQL Server that was originally installed on my machine by the ShopMate installation medium?

If it was originally installed by the ShopMate installation medium, it is given to you legally, by Microsoft permission to us to distribute it and you can use it for many other applications outside ShopMate.

If you are running a legal copy of Microsoft Windows operating system on your machine then your SQL Server will be serviced by the Microsoft Windows Update method for any service packs or updates automatically.

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