Frequently Asked Questions About AzureMate and ShopMate Softhard Solutions

Questions Asked About YouMe, AzureMate, ShopMateWeb and ShopMate Software

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Welcome to Frequently Asked Questions about Softhard Solutions YouMe, AzureMate and ShopMate operations. You may have more questions than there are here. If you do not find the answer to your question here, you can also look for some answers in our YouMe, AzureMate and ShopMate Forum Page.

If your question is about Softhard Solutions AzureMate or ShopMate operations, although we know AzureMate and ShopMate are easy to operate, some operations may be less obvious. You may find more answers on the AzureMate Page or ShopMate Page.

The questions are answered below. Please check out the answered questions, click on the Heading of desired question to reveal its answered information in full:

People frequently ask these questions

I noticed there is only 64 bit edition of AzureMate available for installation. Is there a 32 bit edition?

AzureMate is available only in 64 bit edition. But if you have any special needs, Softhard Solutions may be able to accommodate you. Check with us with your need.

In AzureMate, can I build my own Table queries for entity records and save the results?

You can use the AzureMate's built-in Table Query Designer. You can save the result of entity records, or even a subset of records of the result, in to a .csv (comma separated values) file. You can then use the file in any spreadsheet for further processing.

I own more than one company. Do I have to subscribe to or purchase ShopMate for each company?

If you do not wish to Wide Area Network ShopMate, each company has a different business structure and trading name and or the companies you own must each have separate data database and Local Area Network ShopMate, then Yes. Otherwise No. ShopMate, like Sql Server, can be networked, local or wide. Check with us for great discounts for subsequent subscriptions or networking options.

If you have two or more unique companies with different trading names you must purchase or subscribe to two or more company databases. You can make the consequent installation of ShopMate database on the same SQL Server because the ShopMate database name for each company must be unique. Any copies of a database by the same company even with different database names do not count.

You do not have to make the consequent ShopMate installation on a different computer to run two or more companies, but you can create a new database with a new company name with the first installation and connect to consequent databases from one installation through networking or from the first installation through re-connecting.

As from ShopMate version 7, ShopMate also has the new Branching component. This means if you have one major company with one or more branches, you can use the ShopMate's Branching. Each branch handles its own data but the data resides in the same tables in the same database somewhere on your network.

I am in a Car Repairs business. Can ShopMate help me in my automotive business?

ShopMate has built in the Automotive Component software of Accounting side only. It does not provide any automotive calculations or engine problem measurements.

If you are in a vehicle repairs business, ShopMate keeps detailed track of all the vehicles, their owners customers, history of Vehicle Invoices issued against them with comprehensive reporting, help and much more. ShopMate also keeps track of all your spare parts you may keep in your Product Inventory in the place of your business.

The Automotive Component software of ShopMate may be switched On for vehicle repairs businesses or Off for other businesses by the users.

When registering ShopMate at install time, why is my Company Trading Name so important?

Many reasons.
Our base of Customer registration numbers, subscription numbers and serial numbers, which each must be unique, are generated using customer's Company Trading Name, which in turn must be unique in our database.

Company Trading Names are unique in Australia but not the World so we at Softhard Solutions Australia must be careful. If your Company Name already exists in our database, we will let you know and make measures to make it unique.

The Main Business Administration Details Manager form appears after the first time you establish connection to your SQL Server and a ShopMate database storage is created for you.

Your registration number, subscription numbers and serial number are formed and created according to your company's trading name (dots or any other punctuation marks are taken), after installing ShopMate. Creation of your ShopMate Database uses your company's trading name as serial number of the database.

In this manager you can, then, change the Trading Name of your company later on, when needed, but not until you advice us about the change and we issue you with a number that will allow you to change the name till nearest midnight and change your registration number. So you have till midnight to play with the new Trading Name(s). After midnight you have to apply to us for a new number to use.

Those business details that show ShopMate ownership and other operational settings you may set are needed for proper display of ShopMate Reports and other system operations, so please ensure that the information in all required fields is provided and correct.

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