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Softhard Solutions

Softhard Solutions Customer Software Support Contact Page

Get Support for ShopMateWeb - Online Accounting Database Software

Get Support for ShopMate - Business Accounting Database Software

Get Support for AzureMate - Azure Data Storage Explorer Software


Need more Information, Customer Support or have a Suggestion?

Welcome to Softhard Solutions Australia Customer Support Contact Form page. You can contact Softhard Solutions on our Customer Support Feedback Form page at any time. You may also find some answers on our website page of Frequently Asked Questions.

If you are posing any questions about Softhard Solutions AzureMate or ShopMate operations, do not forget, they both contain very powerful Context Sensitive Help. Where ever you are within AzureMate or ShopMate, press F1 key on your keyboard to get help about that particular operation you may be performing at the time.

Please read the instructions below. To contact a correct Softhard Solutions representative, please do one of the following:

Element Description
All AzureMate Desktop
Cloud Software Inquiries: 		If you are registering your copy of AzureMate, simply include the Email Address, which you entered into AzureMate when you first started it, in your message body when you fill out the Customer Support Feedback Form with your details. Please let us know if your inquiry is urgent (running out of 30 Days free trial and your business is depending on AzureMate, etc.).

Help or AzureMate Registration Number can be obtained only by e-mail request here, not over a phone.

Go to Customer Support Form
All ShopMate Desktop
Accounting Software
Inquiries: 		Fill out the Customer Support Feedback Form with your details and remember:

Important Note
Always remember that it is important to include your Company Trading Name in your message body (e.g: "I am from Softhard Solutions Australia and I would like ...") or in the message name or message subject, exactly as you entered it at the ShopMate Setup, so we can find you in our database or put you in if you are a new user who just ended the 30 Days free trial.

Please do not change the contents of your message Subject if we continue to exchange emails about the same problem(s).


Help, ShopMate Company Trading Name Change Number and a ShopMate Registration or Subscription Extension Number can be obtained only by e-mail request here, not over a phone.

Go to Customer Support Form
All ShopMateWeb Online
Cloud Accounting Software
Inquiries: 		Fill out the Customer Support Feedback Form with your details and remember:

Important Note
Only monthly subscriptions can be purchased for ShopMateWeb Online. If you just ended the 30 Days free trial and missed your first (or any other) payment, we will re-start your app as soon as your payment is established automatically. For this we will need your Company name and Email address, as entered into your ShopMateWeb, in this message.

Please do not change the contents of your message Subject if we continue to exchange emails about the same problem(s).


Go to Customer Support Form
Suggestions and
all other Inquiries: 		Simply fill out the Customer Support Feedback Form with your details of your suggestions or inquiries. Please let us know if your inquiry is urgent (running out of registration or subsription and your business is depending on AzureMate, ShopMate or ShopMateWeb).

Go to Customer Support Form
If a response is needed, depending on the urgency of the message, a representative from Softhard Solutions Australia will contact you within 24 hours.

Important Note
In compliance with the Privacy Act 2001 in Australia and our own Privacy Statement, Softhard Solutions Australia will not disclose or sell your email address, name, address or any other personal details to any third party.


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